Our Privacy Policy

Le Cuisinier and Combraille, located at Vivier, 63330 Vergheas, France, is responsible for the processing of personal data as shown in this privacy statement.

Contact Details:
Vivier, 63330 Vergheas
+33 473521954 of +33 666970124

Cornelis Akerboom is the data protection officer of Le Cuisinier and Combraille.
He can be reached via akerboomcees@gmail.com

Personal Data We process
Le Cuisinier and Combraille will process your personal data by using our services and/or because you provide it to us.

Below you will find an overview of the personal data we process:
-Name and surname
-Address information
-Phone number
-Email Address
– Credit card number

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect information about website visitors under 16 years of age. Unless they have permission from parents or guardian. However, We cannot verify that a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children in order to prevent the collection of information about children without parental consent. If you are convinced that without this permission we have collected personal data about a minor, please contact us via akerboomcees@gmail.com, we will remove this information.

For what purpose and on what basis we process personal data
Le cuisinier and Combraille processes your personal data for the following purposes:
-To be able to provide services to you
-Handling Your payment
-Sending our newsletter and/or advertising leaflet
-To be able to call or email you if necessary to carry out our services
-Inform you about changes to our services and products

Automated decision-making
Le Cuisinier and Combraille does not take decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions taken by computer programs or systems, without a person (e.g. an employee of Le Cuisinier and Combraille) in between. Le Cuisinier and Combraille uses the following computer programs or systems:

-Eviivo is the booking Engine and Channel Manager where all bookings are registered. All personal data we process are in- and are managed by- eviivo. (eviivo Limited: 154 Pentonville Road, London N1 9JE) You can review the relevant eviivo privacy policy at https://eviivo.com/privacy-policy/

-Reservation Master is our back office system for the daily management of overnight stays, consumptions and services. Invoices are created via this system. Personal data may be copied from eviivo in Reservation Manager. Reservation Master is an inhouse system, not available via the Internet. The reservation Master database is encrypted secured in the cloud through Microsoft OneDrive.

-If you give us permission, your E-mail address (up to 2 times a year) can be used for promotional purposes of ‘ Le cuisiier and Combraille ‘.

How long we keep personal information

Le Cuisinier and Combraille does not keep your personal data any longer than is strictly necessary to achieve the goals for which your data is collected. We apply the following retention periods for the following personal data:

Personal Data > retention period > reason
-Name and Surname > 15 years > We have set ourselves the goal that we like guests to return who have stayed with us before. Repeat visitors receive, where possible, a treatment preference.
-(Post) Address > 15 years > serves as a tool to connect your new reservation to your ordinates.
-E-mail Address > 15 years > Your e-mail address is our main opportunity to contact you before and after your visit. Your E-mail address can be used for promotional purposes (up to 2 times a year).
-Phone number > 1 year > your phone number can be used to contact you for more urgent matters. Phone numbers are not used for promotional purposes.
-Credit card number > 1 year > Once a year, all credit card numbers in Reservation Master of the previous year will be cleared. Xotelia clears your credit card numbers immediately after your visit (or as soon as possible).

Sharing of personal data with third parties
Le Cuisinier and Combraille provide personal data to third parties only if this is necessary for the execution of our agreement with you or to comply with any legal obligation.

Cookies, or similar techniques, which we use
Le Cuisinier and Combraille does not use cookies or similar techniques.

View, modify, or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to revoke your consent to data processing or to object to the processing of your personal data by Le Cuisinier and Combraille and you have the right to transfer data. This means that you can submit a request to us to send the personal data that we have from you in a computer file to you or another organization you mentioned.

You may send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to akerboomcees@gmail.com.

In order to ensure that the request for inspection has been made by you, we ask you to send a copy of your identity document with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service (BSN) black. This to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

Le Cuisinier and Combraille would also like to point out that you have the possibility to lodge a complaint with the national Supervisor, the authority personal data.

How we protect personal information
Le Cuisinier and Combraille takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unsolicited disclosure and unauthorized alteration. If you have the impression that your data is not properly protected or there are indications of misuse, please contact akerboomcees@gmail.com